Privacy policy
# Privacy Policy
*Effective Date:* July 2026
At *Trendy Adaah, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit **trendyadaah.com.au*, purchase our products, or interact with our business.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
---
# 1. Information We Collect
We may collect personal information that you voluntarily provide, including:
### Personal Information
* Full Name
* Billing Address
* Shipping Address
* Email Address
* Phone Number
* Order History
* Customer enquiries and messages
* Product preferences
* Customisation requests (where applicable)
### Information Collected Automatically
When you browse our website, certain technical information may be collected automatically, including:
* IP Address
* Browser type and version
* Device information
* Operating system
* Website activity
* Pages viewed
* Time spent on our website
* Referral sources
* Cookies and similar technologies
This information helps us improve our website performance, customer experience, and security.
---
# 2. How We Use Your Information
We use your personal information to:
* Process and fulfil your orders
* Arrange shipping and delivery
* Send order confirmations and tracking updates
* Respond to enquiries and customer support requests
* Process returns, refunds, or warranty claims
* Improve our products, services, and website
* Prevent fraudulent transactions
* Maintain internal business records
* Comply with legal and regulatory obligations
* Send promotional offers, newsletters, and updates (only where you have provided consent)
---
# 3. Payment Security
Your payment security is important to us.
All payments are processed securely through trusted third-party payment gateways.
*Trendy Adaah does not store your complete credit or debit card details.*
Please refer to the privacy policies of the relevant payment providers for more information about how they handle your payment information.
---
# 4. Sharing Your Information
We may share your information with trusted third-party service providers who assist us in operating our business, including:
* Shopify and eCommerce service providers
* Payment gateway providers
* Courier and shipping companies
* Website hosting providers
* Marketing and email platforms
* Analytics providers
* Customer support software
These providers receive only the information necessary to perform their services.
We may also disclose information where required by law or to protect our legal rights.
*We never sell, rent, or trade your personal information to third parties.*
---
# 5. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
* Improve website functionality
* Remember customer preferences
* Analyse website traffic
* Measure advertising performance
* Personalise your shopping experience
You may disable cookies through your browser settings; however, some website features may not function correctly.
---
# 6. Marketing Communications
With your consent, we may send you:
* New product launches
* Promotions and discounts
* Special offers
* Jewellery collections
* News and updates
Marketing communications may be sent via:
* Email
* SMS
* WhatsApp (where applicable)
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
---
# 7. Third-Party Websites & Social Media
Our website may contain links to third-party websites or social media platforms.
If you interact with us through Instagram, Facebook, WhatsApp, or other third-party services, your information may also be governed by the privacy policies of those platforms.
We encourage you to review their privacy practices separately.
---
# 8. Data Retention
We retain personal information only for as long as necessary to:
* Complete your orders
* Provide customer support
* Maintain business records
* Comply with taxation, accounting, and legal obligations
* Resolve disputes where required
When information is no longer required, we take reasonable steps to securely delete or de-identify it.
---
# 9. International Data Transfers
Some of our trusted service providers may store or process information outside Australia.
By using our website, you acknowledge that your information may be transferred internationally for purposes such as website hosting, payment processing, analytics, marketing, and order fulfilment.
---
# 10. Your Privacy Rights
Subject to applicable Australian privacy laws, you may have the right to:
* Request access to your personal information
* Request correction of inaccurate information
* Request deletion of personal information where permitted by law
* Withdraw consent to receive marketing communications
* Lodge a privacy-related complaint
To exercise these rights, please contact us using the details below.
---
# 11. Security
We take reasonable technical, administrative, and physical measures to protect your personal information against:
* Unauthorised access
* Loss
* Misuse
* Disclosure
* Alteration
* Destruction
Although we use industry-standard security practices, no internet transmission or electronic storage system can be guaranteed to be completely secure.
---
# 12. Children's Privacy
Our website and products are intended for individuals aged *18 years or older*.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.
---
# 13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or website functionality.
Any updates will be published on this page with the revised effective date.
---
# Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
*Trendy Adaah*
*Website:* trendyadaah.com.au
*Email:* [trendyadaahjewels@gmail.com](mailto:trendyadaahjewels@gmail.com)
We are committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.
