Refund policy
# Returns, Refunds, Exchanges & Cancellations Policy
*Effective Date:* July 2026
At *Trendy Adaah*, we take pride in offering premium-quality jewellery crafted with attention to detail. Every item is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition.
By placing an order through our website or any of our official sales channels, you acknowledge and agree to the following Returns, Refunds, Exchanges & Cancellations Policy.
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# 1. Returns, Refunds & Exchanges
Due to hygiene and safety reasons, *earrings cannot be returned or exchanged* once delivered.
As many of our jewellery collections include matching earrings that form part of a complete set, *bridal sets, necklace sets, jewellery combos and coordinated collections are sold as complete sets* and cannot be returned, exchanged or refunded for:
* Change of mind
* Incorrect product selection
* Personal preference
* Event cancellation or change of plans
* Colour differences caused by screen or device settings
* Delays resulting from customer approvals or customisation requests
Please review your order carefully before completing your purchase.
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# 2. Custom & Personalised Orders
Custom-made, personalised, made-to-order or specially sourced jewellery is created exclusively for you.
Once production has begun:
* Orders cannot be cancelled.
* Payments are non-refundable.
* Products cannot be exchanged.
* Design modifications may not be possible after production starts.
Any deposit or partial payment made towards a custom order is non-refundable.
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# 3. Order Cancellation
Orders cannot be cancelled once any of the following has occurred:
* Payment has been successfully received.
* Order processing has started.
* Custom production has commenced.
* Shipping labels have been generated.
* The parcel has been packed or dispatched.
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# 4. Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within *24 hours of delivery*.
To help us investigate your claim, please provide:
* Your order number
* Clear photographs of the product
* A continuous unboxing video starting before opening the courier package
* Photos of the shipping label and packaging
Claims submitted without sufficient evidence may not be approved.
If your claim is verified, Trendy Adaah will determine the appropriate resolution, which may include:
* Repair
* Replacement (subject to stock availability)
* Refund, where required under Australian Consumer Law
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# 5. Minor Transit Adjustments
During shipping, small adjustments may occasionally occur, including:
* Loose hanging elements
* Slight movement of stones
* Minor chain or link adjustments
These issues are generally repairable and do not automatically qualify for a refund or return. Our team will assess each case individually and provide the most suitable solution.
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# 6. Handmade & Natural Variations
Many of our jewellery pieces are handcrafted using premium materials.
Slight variations may occur in:
* Stone placement
* Colour tone
* Finish
* Texture
* Size
* Weight
* Pattern
These natural variations are part of the handcrafted process and make every jewellery piece unique. They are not considered manufacturing defects.
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# 7. Product Images & Colour Accuracy
We make every effort to display our products as accurately as possible.
However, slight differences in colour or finish may occur due to:
* Studio lighting
* Photography
* Mobile phones
* Computer monitors
* Tablet displays
* Screen brightness and settings
These variations do not qualify as product faults.
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# 8. Jewellery Care
To maintain the beauty and longevity of your jewellery, we recommend avoiding contact with:
* Water
* Perfume
* Lotions
* Cosmetics
* Sweat
* Cleaning chemicals
* Moisture and humidity
Normal wear over time, including tarnishing, plating wear, stone loosening, discoloration or accidental damage, is considered regular use and is not regarded as a manufacturing defect.
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# 9. Shipping & Delivery
Customers are responsible for providing accurate delivery information when placing an order.
Trendy Adaah is not responsible for delays, failed deliveries or additional courier charges resulting from incorrect shipping details supplied by the customer.
Once a parcel has been marked as delivered by the courier, responsibility transfers to the recipient. If any delivery issue arises, we will gladly assist you in communicating with the courier where possible.
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# 10. Australian Consumer Law
Nothing in this policy limits or excludes your rights under the *Australian Consumer Law (ACL)*.
If a product has a major manufacturing fault or fails to meet the consumer guarantees provided under Australian law, you may be entitled to a repair, replacement or refund in accordance with applicable legislation.
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# Contact Us
If you have any questions regarding your order or require assistance, please contact our customer support team.
*Trendy Adaah*
Website: *trendyadaah.com.au*
Email: *[trendyadaahjewels@gmail.com](mailto:trendyadaahjewels@gmail.com)*
We are committed to providing exceptional customer service and will always work with you to resolve genuine concerns fairly and promptly.
