Shipping policy
# Shipping Policy
*Effective Date:* July 2026
At *Trendy Adaah*, we are committed to delivering your jewellery safely, securely, and as quickly as possible. Every order is carefully inspected and packaged to ensure it arrives in excellent condition.
By placing an order with Trendy Adaah, you agree to the following Shipping Policy.
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# 1. Order Processing
All orders are processed only after successful payment has been received.
*Estimated Processing Times:*
* *Ready-to-Ship Jewellery:* 1–3 business days
* *Made-to-Order & Custom Jewellery:* Processing times vary depending on the design and level of customization.
* *Bridal & Special Occasion Orders:* Estimated production and dispatch timelines will be communicated at the time of purchase.
Processing times exclude weekends, Australian public holidays, and courier transit times.
Please note that during sale periods, festive seasons, new product launches, or peak wedding seasons, processing times may be slightly longer than usual.
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# 2. Shipping Within Australia
We proudly deliver across Australia.
*Estimated Delivery Times (after dispatch):*
* *Standard Shipping:* 2–8 Business Days
* *Express Shipping:* 1–5 Business Days (where available)
Delivery timeframes are estimates only and may vary depending on your location and courier operations.
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# 3. International Shipping
We offer international shipping to selected countries.
International delivery times depend on:
* Destination country
* Customs clearance
* Local postal or courier services
* Government regulations
Customers are responsible for any applicable:
* Import duties
* Customs fees
* VAT/GST
* Local taxes
* Government charges
These charges are not included in the product price or shipping fee and must be paid by the customer where applicable.
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# 4. Shipping Charges
Shipping costs are calculated automatically during checkout based on:
* Delivery location
* Parcel weight and dimensions
* Shipping method selected
* Order value
From time to time, Trendy Adaah may offer free shipping promotions on eligible orders.
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# 5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).
Customers are encouraged to monitor their tracking details and ensure someone is available to receive the parcel if required.
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# 6. Incorrect Shipping Information
Please ensure all delivery details are accurate before placing your order.
Trendy Adaah cannot be held responsible for delays, failed deliveries, or additional costs resulting from:
* Incorrect delivery addresses
* Incomplete shipping information
* Refused deliveries
* Failed delivery attempts
* Unclaimed parcels
Any re-delivery or re-shipping charges will be the customer's responsibility.
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# 7. Signature on Delivery
For security purposes, high-value orders may require a signature upon delivery.
Once the courier confirms successful delivery, responsibility for the parcel transfers to the recipient.
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# 8. Delivery Delays & Lost Parcels
Although we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control, including:
* Courier network delays
* Severe weather conditions
* Customs inspections
* Peak holiday periods
* Industrial action
* Natural disasters or unforeseen events
If your parcel appears significantly delayed or lost, please contact us. We will gladly assist in opening an investigation with the courier service.
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# 9. Damaged Deliveries
If your parcel arrives damaged or appears to have been tampered with, please:
* Record a continuous unboxing video before opening the parcel.
* Ensure the courier label and external packaging are clearly visible.
* Contact us within *24 hours* of receiving your order.
* Provide your order number, photographs, and the unboxing video.
Failure to provide sufficient evidence may affect our ability to assess your claim.
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# 10. Custom & Bridal Orders
For customised, personalised, or bridal jewellery:
* Estimated completion and dispatch dates will be provided before production begins.
* Design changes, measurement updates, or delayed customer approvals may extend production timelines.
* Dispatch dates for handcrafted jewellery are estimates only.
We strongly recommend placing bridal and event-related orders well in advance of your required date.
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# 11. Risk & Ownership
Subject to your rights under the *Australian Consumer Law*, responsibility for your order transfers to you once the parcel has been successfully delivered to the shipping address provided during checkout.
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# Contact Us
If you have any questions regarding shipping or your order, please contact us:
*Trendy Adaah*
*Website:* trendyadaah.com.au
*Email:* [trendyadaahjewels@gmail.com](mailto:trendyadaahjewels@gmail.com)
Our customer support team is always happy to assist you with any shipping-related enquiries.
